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Improving your return on investment.

Hello, welcome to my website. I am currently pursuing a Ph. D. in Information Technology with a specialization in Information Technology Education at Capella University.   My Independent research has focused on cloud computing, CRM software, call centers, and educating adults; I am still undecided on what direction to take with the dissertation.   Having completed 56 hours of course work, I still have about 8 courses to complete before comprehensive examinations and writing my dissertation. 

Currently I am working on Hewett Packard’s Bank of America equipment lease refresh project in the Charlotte, NC metro area.   We are replacing all the computer hardware equipment in Bank of America’s retail banking locations  Each night, I supervise one to four technicians in replacing up to 26 workstations and all peripheral equipment that banks use like the QST (Card Swipe) machines, MICR readers, and printers.  I set up an HP Proliant Server and make sure it communicates with all of the equipment. Often we also set up an APS 2200 uninterruptable power supply as well.  After ensuring all the new equipment works, we erase all of the data on the old hard drives so no client information is removed from the bank.  

I am looking for opportunities to extend my experience and expand my professional development. Below is a short resume that highlight my computer and IT experience. A complete resume can be found on my resume page.

Information Technology Resume

EDUCATION

Current Student ♦ Candidate for Ph.D. in Information Technology – Education Specialization ♦ Capella University, Minneapolis, MN
2010 ♦ Associates Degree in Computer Information Technology ♦ Central Piedmont Community College, Charlotte, NC
2005 ♦ Master of Business Administration – Specialization in Health Care Management ♦ University of Phoenix, Phoenix, AZ
1998 ♦ Bachelor of Arts Degree; Political Science – Government and Business Tract ♦ West Virginia University, Morgantown, WV

CERTIFICATIONS

2010 ♦ CompTIA A+ Essentials 220-701 and Practical Application 220-702
2010 ♦ Information Systems Technology Certificate – Specialization in Technology Management, from CPCC
2010 ♦ Database Management Certificate – Specialization in Basic Database Management, from CPCC
2010 ♦ Web Technologies Certificate – Specialization in Databases, from CPCC

PROFESSIONAL INFORMATION TECHNOLOGY EXPERIENCE

• Windows server installation experience with HP on Bank of America refresh project replacing all computer hardware in retail banking locations in the Charlotte metro area. Supervised one to four technicians in replacing computers, printers and other banking peripherals. Ensured the banks network communications worked after the equipment was replaced.
• Apple iTunes email contact center experience providing customer service and technical support to iTunes customers.
• IT call center experience at MyGait providing customer service and technical support to the GO computer; designed for older adults. Inbound call center provided technical support through VNC with client computers as well as computer education services.
• Research assistant for author Harry J. Rosenblatt working on research for the ninth edition of the textbook, Systems Analysis and Design published by Cengage Learning, Boston, MA.
• For the US Army, served as an automated logistical specialist utilizing various technologies. Trained to support warehousing activities, experience included a deployment to Japan in 1999.

TECHNOLOGY WORK HISTORY

Oct 2011 – Present ♦ Hewlett Packard on Bank of America refresh project ♦ Lead Technician / Contractor
July 2011 – Nov 2011 ♦ NCO Customer Management Group, Charlotte NC ♦ Apple iTunes Store Advisor
Sept 2010 – May 2011 ♦ MyGait LLC, Houston, TX ♦ Customer Service/Computer Service Tech
May 2010 – Sep 2010 ♦ Harry J. Rosenblatt, Edenton, NC ♦ SDLC Textbook Research Assistant
Sep 2008 – Dec 2009 ♦ Presbyterian Hospital, Charlotte, NC ♦ Volunteer, Health Information Technology
Jan 1996 – Mar 2001 ♦ United States Army Reserve ♦ Automated Logistical Specialist

dot In the Charlotte, NC area call 803-818-1647 dot





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